Gambling Commission PML guidance hub
Gambling Commission Personal Management Licence reviews: guidance and solicitor matching
Guidance for Personal Management Licence holders facing compliance enquiries, a section 116 review, regulatory hearing, suspension, revocation or appeal.
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What this guidance covers
A stage-specific map for Gambling Commission PML.
Guidance for Personal Management Licence holders facing compliance enquiries, a section 116 review, regulatory hearing, suspension, revocation or appeal.
Use the supporting guides to move from the first notice through evidence, hearings, outcomes and any review. Start with the question raised by the latest letter rather than trying to read the whole process at once.
Common entry points
- Gambling Commission contact about your PML: first steps
- Section 116 review of a Personal Management Licence
- PML conditions, disclosure and cooperation duties
- PML accountability for MLRO and key management roles
- Interim suspension during a Gambling Commission licence review
Guides for each stage
8 focused guides in procedural order.
Start with the guide matching the latest letter or decision. From there, you can move to the stages immediately before and after it, or return to this overview.
Gambling Commission contact about your PML: first steps
A compliance enquiry may concern the operator, a Personal Management Licence holder or both. Identify whether the Commission is requesting information, investigating an offence or considering a licence review before responding.
Read the guide Guide 02Section 116 review of a Personal Management Licence
The Commission can commence a licence review under section 116 of the Gambling Act 2005 on specified grounds. A PML holder should identify the ground, alleged breach and material relied upon before addressing outcome.
Read the guide Guide 03PML conditions, disclosure and cooperation duties
Personal licensees must comply with applicable conditions and cooperate with the Commission. A case may examine notification, integrity, due care or management failures, but the precise condition and factual responsibility must be identified.
Read the guide Guide 04PML accountability for MLRO and key management roles
A PML holder in an MLRO or other specified management office may face scrutiny of governance, resources and reasonable steps. Job title alone does not show what the individual knew, controlled or escalated.
Read the guide Guide 05Interim suspension during a Gambling Commission licence review
The Commission may suspend a licence when commencing or during a review where statutory conditions are met. Suspension can affect work immediately and is separate from the final review determination.
Read the guide Guide 06Preparing for a Gambling Commission regulatory hearing
A regulatory hearing considers documentary evidence, submissions and any permitted oral evidence under the Commission's procedures. Case management and an organised response help the decision-maker distinguish facts from proposed sanction.
Read the guide Guide 07PML sanctions: warning, conditions, penalty or revocation
Following review, the Commission may issue a warning, change conditions, suspend or revoke a licence and, where legally available, impose a financial penalty. Each outcome has different work and publication consequences.
Read the guide Guide 08Appealing a PML decision and public-register consequences
A final licensing or regulatory decision may carry a statutory appeal route and deadline. Separately, sanctions can be recorded on the public register, so the operative decision and publication status should be checked precisely.
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Primary-source register
Built from current regulator material.
Sources checked 19 September 2026. Check the linked regulator material for later amendments and use the corrections route if a source or summary needs attention.
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