AI voice assistant notice · last updated 19 September 2026
What happens when you speak with Jordan.
Jordan is an automated ElevenLabs intake assistant for Professional Regulation Guide. It helps identify the regulator, stage, urgency and kind of support requested. It is not a person, solicitor or emergency service and cannot give legal advice.
Before a conversation
Voice is optional and needs two deliberate actions.
First, allow the AI voice assistant in Cookie settings. The site will then load ElevenLabs. A conversation begins only when you use the widget, accept its separate terms and allow microphone access in your browser. Microphone audio is processed live and the conversation is transcribed; raw call-audio storage is disabled.
What is processedYour live microphone audio, the words spoken, a transcript, the assistant's replies, conversation timing and technical connection data. If you give contact details or routing choices, those form part of the transcript.
WhyTo understand the request, check urgency, identify an appropriate type of regulated solicitor and arrange a follow-up if you ask for one. We rely on consent for the optional voice service, transcription and AI processing.
Who handles itEthical Digital Marketing Limited controls the matching purpose. ElevenLabs supplies the automated voice and transcription service and may use approved subprocessors, including the configured AI model provider. Data may be transferred internationally with applicable safeguards.
How longRaw call-audio storage is disabled. The ElevenLabs agent is configured to delete transcripts and derived fields after 30 days. A limited operator follow-up record may remain for up to 90 days after the last substantive contact, subject to an active introduction, rights request, dispute or legal duty.
Share less at this stage
Routing information is enough.
Give your profession or regulator, broad stage, deadline band, jurisdiction, preferred contact method and the type of help you need. Do not give a detailed account of allegations, evidence, health, criminal history, patient or witness names, case references, passwords, payment details or documents.
If the situation involves immediate danger, a medical emergency or an imminent procedural deadline, end the conversation and use the appropriate emergency service, regulator or solicitor route.
The assistant may help qualify and route an enquiry, but it does not decide legal rights or whether a law firm must accept a matter. A person reviews any proposed introduction.
No solicitor or law firm receives the conversation or its summary unless you are shown the named firm, relevant data and commercial arrangement and then separately agree to that transfer.
A conversation does not instruct a solicitor, create a retainer, pause a deadline or establish legal professional privilege.
You can end the call, deny microphone access or turn off voice in Cookie settings. To request access or deletion, use the privacy route in the privacy notice. Withdrawing consent does not affect processing that was lawful before withdrawal.
Independent matching service
Would you rather read than speak?
The complete guidance library works without the AI voice assistant or any optional tracking.